Inclusions
Accommodation on twin sharing basis in hotels mentioned or similar.
Airport Pick up with Wash and Change rooms with breakfast at New Delhi
Meals as per package (Breakfast including packed and Dinner)
1 Lunch en-route to Haridwar (Day 1)
1 Lunch en-route to Kedarnath (Day 7).
1 Duffel Bag ( a bag to keep the yatris luggage for the trip)
Kedarnath stay (Neat and clean basic GMVN guest house stay on sharing basis/ Dormitory)
Per day 1 x 500 mineral water bottle to each guests
Service of professional Tour Manager will be provided 10 passengers and Above
Travel Insurance for guest up to 70 years
All transfers and sightseeing by AC vehicles (Vehicle is not at disposal and Ac will not work during hilly
drives).
Vehicles as per group size on Sharing basis
Vehicle is not at disposal – means it is for transfers and sightseeing as per the itinerary.
Seats Allotment in the Vehicle is on first come first serve basis at the venue, irrespective of the booking dates.
Product Terms and Conditions
MEALS –
Exclusions
Flight fare
Helicopter Shuttle tickets to Kedarnath (Subject to availability)
Train fare/ Airfare
Pony and Palki Charges
Lunches
Travel insurance covering medical evacuation, hospitalization, air evacuation, baggage insurance and trip
cancellation.
Use of mini-bar in the hotel rooms wherever applicable
Any optional trips other than specified in the program.
Any en-route or personal expenses such as alcoholic and non-alcoholic beverages, telephone calls, tips and
gratuities, laundry etc.
Personal equipment like clothes, shoes, daypacks, personal medical kit etc.
Any exigency expenses due to reasons beyond our normal control
Any personal expenses, room service and special orders, mineral waters alcoholic and non-alcoholic
beverages, porterage, tips, phone calls, laundry etc.
Any extra excursions or sightseeing apart from the above specified itinerary.
Camera fees, guide charges
Any incidental and other expenses which are not specified in the inclusions.
Government Service Tax (GST)
The meals that would be provided at Hotels are on fixed menu basis.
Breakfast Menu: Tea/coffee, Parantha and curd, Poori Bhaji or similar (0730-0900 hrs).
Dinner menu: Salad + 01 Veg + 01 Paneer Dish + 01 Dal + Roti + Rice + Desert.
Mostly during the yatra season hotels do not offer lunches unless booked previously. Also note that serving of
tea/coffee/snacks to the guest is at the discretion of the hotel. As during the yatra season hotel staff has long
working hours and at times they are unable to meet the demands of the yatri’s. (Please note there could be
changes in menu depending availability of vegetables/ingredients/raw materials)
HOTELS –
Packages are based on base category rooms, irrespective of the Hotel category opted. The hotels being
provided in the itinerary are basic hotels in places like Barkot, Uttarkashi and Kedarnath. Since these hotels
have very basic amenities you are advised not to expect facilities like hotels in metro cities. In most of the places
there are hours of power cutting, thus you are advised to bear the problem with us, however, hotels have power
back up but for a limited usage only. All the hotels do not have bell boy facility at times, clients may have to
carry their own baggage to their rooms form the parking/from the vehicles that are parked near to the hotel. Hot
water is being provided at specific timings (Approx 5 AM Till 8 AM) of hotels only once during the day. At certain
hotels hot water maybe provided with a bucket of hot water
Economy Hotels :- ( equivalent to 1* to 2 *)
Standard Hotels: – (equivalent to Upgraded 2*)
In hilly areas, scarcity of water and electricity is a natural phenomenon. To overcome the water crisis certain
hotels have fixed schedule for supplying hot and cold water. We strongly regret the inconvenience and look
forward for your cooperation.
Room up-gradation payable at the hotel directly.
Consumption and serving of alcohol in hotels / rooms is subject to hotel’s rules and regulations.
Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not
responsible for any ID proof related issues.
It is presumed that the tourist is medically fit to undertake the tour. If you have certain kind of allergy (especially
for food) or any serious health issues kindly inform us in advance.
Please be reminded that all special requests like early check-in, smoking, nonsmoking, views, floors, king, twin,
adjoining and/or interconnecting rooms are strictly subject to availability upon arrival and cannot be guaranteed
prior. Any expenses arising out of this is to be borne by the customer.
Kindly inform guests that same category rooms or identical rooms may not be available as the structure is not
designed accordingly
designed accordingly
Facilities like western toilet, television in room, geyser in bathrooms, intercoms may not be available Eco camps
and similar places.
MOST of the hotels do not have parking place and vehicle cannot be parked in front of the gates for longer
period hence guests should wait at the reception 10 minute before the departure to avoid the inconveniences.
Many hotels charge extra for room heater as package does not include, same customer need to settled direct
with the hotels.
For extra adult many hotels provide extra mattress instead of extra bed.
All hotels do not have lift facility and the guest may have to climb stairs. Incase of guests having problems with
blood pressure, breathing, knee and heart or if they cannot climb the higher floors, we request you to update this
at the time of booking so that we may take appropriate action and try for rooms in the Ground floor. This is again
subject to availability and DIFFRENCE IF ANY WILL HAVE TO BE SETTELED DIRECTLY BEFORE CHECK
OUT
Terms and Conditions for Helicopter Service to Kedarnath:
For the same day passengers are required to reach Phata Heli Pad between from 5 am or as informed by the
Phata Helipad Office.
Flying slot will confirm a day prior to flying.
Child above 2 years will be considered full fare.
The minimum waiting period of passengers would be 2-3 hrs but it may exceed to 3-4 hrs as per the ground
situation such as weather condition, time of refuelling the helicopter or non-availability of passengers at either
side.
Every person beyond 70 Kg shall pay INR 100 /- per Kg.
Each Passenger may carry baggage not more than 5Kgs of weight in flight. Excess volume baggage would not
be allowed in Helicopter flight.
Cancellation Can be also be due to weather, technical snag in helicopter or any unforeseen circumstances,
Company will refund full amount and will not be responsible towards management of seats.
In case of Helicopter not Fly due to bad weather / Vip Moments / Backlog, or any other reasons will refund the
helicopter ticket amount same as per government policy.
TRANSPORT – We would provide with good vehicles however, you are advised to keep patience as driver may
not be able to drive fast due to hilly terrain, bad roads, traffic etc. The parking lots at Sonprayag, Phoolchatti are
limited you are advised to set up the time and place with driver to pick you up on your return. Since we do not
limited you are advised to set up the time and place with driver to pick you up on your return. Since we do not
have good transport beyond Haridwar and Rishikesh, it may take some time to replace vehicle and you would
have to travel on the alternate option provided by us. At times you may have to pay directly on the spot to hire a
local vehicle in event of your transport vehicle breakdown. Pilgrim vehicles after 8 PM are not allowed to run as
per the law of state government. In case clients gets delay due to whatsoever reason and cannot reach to the
hotel booked for them, they would have to stay at the nearest destination and no refund would be allowed for
unutilized services.
Due to vehicle-parking difficulty, most of the areas are restricted to entry of vehicle and specific time is allotted
for entries. Kindly follow the time strictly as given to you.
The vehicle used will not be at disposal and will be exclusively used as per the itinerary only (on point to point
basis). It will change sector wise. As per Motor Vehicle Act capacity of a Luxury Vehicle (Scorpio / Xylo / Innova)
is 06 pax including Adult or Child. Also while opting for Luxury Vehicle please travel light with minimum baggage
of one piece per person. However for comfortable and safe traveling it is advisable to fit in maximum 04 to 05
adult in a Luxury vehicle.
Thomas Cook does not recommend or suggest night travel owing to the risk factor. So if you have a transfer to
another destination in second half, please maintain time of your morning sightseeing.
CONNECTIVITY –
Mobile connectivity is rare along the whole drive. Though you may get connectivity at times during your travel.
Thus you are advised to keep you driver informed of pick up timings and meeting places.
REGISTRATION –
Registration of yatris is a must. Biometric could be done at Haridwar/Rishikesh and also at a number of places
en-route viz Barkot/Uttarkashi/Gangotri/Phata/Sonparayag. This registration is compulsory only for passengers
traveling by foot/pony/palki to Kedarnath. Registration could be done by the yatri online as per the url link given
http://onlinechardhamyatra.in/
The Journey Is Subject To Change Often as per Permits/Weather/ VVIP movement /Rush esp. These factor
have sequential effect. Please cooperate with us and trust Tour Leader to overcome the problem.
Pilgrim has to bear the Cost of Changes Due to Any Reasons-Beyond Our Control (Medical or Personal or
Weather or Technical or Political etc). These cost can be of extra hotel nights, flights rescheduling, transport etc.
Due to any reason if Vehicle breakdown due to technical reasons we will try our best to arrange another vehicle
as soon as possible for the major problems. For minor problems which will not take much time vehicle will be
repaired. Kindly cooperate.
We shall not be responsible for any delays and alterations in the program or expenses incurred directly or
indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness,
landslides, closures/blockades due to political unrest or any such incidents.
landslides, closures/blockades due to political unrest or any such incidents.
In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the
same.
Pick up and drop point will be one only (If multiple pickups and drop please mentions email conversation before
booking).
Tour destination / route cannot change without prior notice (Amended route and tour Destination rates may be
change) The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India. If the
prices increased more than 5 % than the time of booking we will increase the rate even if the rates are
confirmed earlier.
At many of the tourist destination / hill station – some of the road / shopping market / mall road have “NO
ENTRY” for all / some bigger tourist vehicles depends on destination along with time restrictions also. In this
kind of situation guest have to manage another available mode of transport with an additional cost and on direct
payment basis, this cost is not included in ideal package inclusion.
Some time vehicle parking area little far from the sightseeing spots. Guests need to reach the parking at their
own cost.
Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is
mentioned in itinerary. For additional sightseeing, off route sightseeing, sightseeing not inside the city limits or
substitute sightseeing kindly contact company. Refund is not possible if any particular sightseeing point is not
covered. In case you want some excursions kindly inform company in advance or discuss these things with
company rather than driver. All nearby sightseeing points should be covered together. However in case of
sometime issues with some particular place we can adjust.
No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide,
climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or
national crisis, road blocks, heavy snow fall, acts of terrorism or other similar causes, strikes or problems at
airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and
technical issues, route and flight cancellations or due to which the customer could not reach the destination and
which is beyond our control.
Company is not responsible for any accident/injury/death/theft of person or property during the course of the
tour.
All rights reserved to management to cancel any service without any refund until full advance money towards
the service is received from the customer and accepted by company. Company can change the features or
functionality of the services at any time, without any notice.
Travel Tips:
Advance hotel Bookings are must.
Carry snacks with you in case of long traffic jams/land slides.
Carry Drinking Water, and medicines with you.
Respect customs of locals.
Carry Rain Coat / Umbrella, torch, minimum luggage with you.
Carry enough of winter clothing as it gets cold in Badrinath and Kedarnath.
Incase of any serios medical emergency, call 108 (the Mobile Emergency Service from government from of
Uttarakhand) Don’t make fake calls, as it is punishable offence
General Information:
We have tried our best to provide all the information on Char Dham.
However, we reserve the right to change the program as per the requirement of clients and availability of
accommodation and other reasons.
The program is involves treacherous hill drives and clients have to be informed about the climatic conditions in
Uttarakhand during yatra from extreme hot to extreme cold. Also during the yatra season due to heavy rush
there are lot of traffic jams, diversions and restrictions put by the authorities.
During yatra season the Traffic is allowed on the roads from 5 AM Till 8 PM and there after traffic is not allowed
at all. In case passengers get delayed due to traffic congestion and landslide which is beyond our control may
not be able to reach the hotel booked for them would have to bear the expenses of their stay for that night.
Important Note:
It is mandatory to carry a valid photo identity card (Passport / Driving License / Voter ID card).
For Infants Birth certificates is mandatory with an extra photo copy. For children please carry Passport/ Aadhar
card/ School/College id card along with Birth Certificate and extra photo copy.
In case of delay / Cancelations / bouncing of flights /We request you to first Contact the Duty Manager at Airport
In case of delay / Cancelations / bouncing of flights /We request you to first Contact the Duty Manager at Airport
and get your Ticket for next available flight / Refund notification if any.
In case of any political unstability and unstability due to bad climatic conditions, the guest will have to make their
own arrangement for hotels/ transfers.
THOMASCOOK will not be responsible for any rescheduling of Flights and Hotel Accommodation for the any of
above reasons. The guest will have to make payments on direct basis.
However, THOMASCOOK team is there to assist you at all times.
All sightseeing mentioned are subject to weather /traffic/ political conditions in the mentioned destination. The
management has supreme and full authority to alter the itinerary due to any of the mentioned conditions.
THOMASCOOK will not be responsible for any delay or cancellation of flights by airlines.
Please take care of your personal belongings such as mobile /camera/cash/ credit cards etc. THOMASCOOK
will not be responsible for loss of items.
In case guest has to extend their stay or vehicle due to bad weather conditions / political unstability, etc they will
have to make direct/additional payment for the same. THOMASCOOK team is there to assist you at all times.
Helicopter Service to Kedarnath:
Helicopter Ticket are going to be subject to availability. in case of non-availability guest will have to either go by
Pony/ Palki on DIRECT PAYMENT basis.