Last Updated: 07/11/2024

At Holiday Mantra Tours, we are committed to providing a seamless experience from booking to delivery. This Shipping and Delivery Policy outlines the terms for delivering any physical items purchased through our website, such as tickets, travel packages, or branded merchandise. Please review this policy carefully.

1. Order Processing

• Order Confirmation: After placing an order, you will receive a confirmation email with order details and an estimated delivery time.
• Processing Time: Orders are processed within 3 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options and Rates

• Shipping Methods: We offer various shipping options based on the destination, including standard, express, and international shipping.
• Shipping Fees: Shipping costs are calculated at checkout and depend on the shipping method, location, and size of the package. Certain items may qualify for free shipping as indicated on the product page.

3. Estimated Delivery Times

• Domestic Shipping: Typically 2 to 3 business days, depending on your location and chosen shipping method.
• International Shipping: Typically 4 to 5 business days, subject to customs and import regulations of the destination country.

Note: Delivery times may vary due to unforeseen circumstances, such as weather, holidays, or customs delays. We strive to provide accurate estimates and will notify you of any significant delays.

4. Order Tracking

Once your order has shipped, you will receive an email with tracking information, allowing you to monitor the status and estimated delivery date.

5. Delivery Issues

• Lost or Damaged Items: If your order is lost or damaged in transit, please contact us at holidaymantratravels@gmail.com  within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund where appropriate.
• Incorrect Address: Please ensure your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect addresses provided by the customer. If an error is noticed after ordering, please contact us as soon as possible to update the address.

6. International Shipping Policies

For international shipments, please note:

• Customs and Import Fees: International shipments may be subject to customs duties, taxes, or import fees. These are the responsibility of the recipient and are not included in our shipping charges.
• Compliance with Local Regulations: Customers are responsible for understanding and complying with their country’s import regulations. Holiday Mantra Tours is not liable for items rejected or held by customs authorities.

7. Contact Us

For questions or assistance with shipping and delivery, please contact us at:

Holiday Mantra Tours
Email: holidaymantratravels@gmail.com
Phone: 07208009266
Address: A-505, Kailash BhavanPlot No.39,Sector 4,Kharghar,Navi Mumbai, Maharashtra 410210, India